It is our mission to offer a one stop shop for aquatic packaging and knowledge regarding the successful transportation of aquatic pets. Let's face it, maintaining tanks and rearing fish can be extremely tough. These issues will always command our greatest attention. The ability for a hobbyist to share their labors with others out there should come easy and it is our mission to help bridge the gap from one's tank to one's customer.
With this new website we hope to encourage the growth of our hobby and open the gates to hobbyists who once thought transporting their pets was too difficult. We will continue to educate those out there who wish to ship aquatic pets and provide the necessary items to do so.
If we have incorrectly filled your order or damage has occurred during shipment one has 14 business days from the order's delivery date to contact us. If you do not contact us within 14 days of delivery we reserve the right to deny your return requests regardless of fault.
Shipping charges, if any, are not refundable. Customers are responsible for any shipping charges on the return merchandise unless a prior arrangement has been made. In order to return any products they must be returned in brand new condition and with all of the original packaging.
AQPKG.com is also not responsible for any order quantity, item, invalid coupon code or shipment method errors which occur on the part of the buyer.
If for any reason you have questions about our return policies please contact us prior to ordering.
AQPKG.com does not assume responsibility for the misuse of our products. Any damages that occur from the misuse or customer negligence are their sole responsibility.
We do not ascertain that our products will guarantee successful delivery of aquatic pets. We do know that using our products properly will help insure you give yourself the best chance of making a successful delivery.
If you have any questions about using our products properly please visit the SHIPPING GUIDE section of our website.